Privacy Policy
Hice Wellness Limited
Company number: 15658780
Registered office: Unit 10a The Nurseries, Kershaw Garden Centre, Brighouse, HD6 2QD
Contact: info@hicewellness.co.uk
1. Introduction
This Privacy Policy explains how Hice Wellness Limited (“we”, “us”, “our”) collects, uses and protects your personal data.
We act as a Data Controller under UK GDPR.
2. Information We Collect
2.1 Personal Information
Name
Email address
Phone number
Home address (where required)
2.2 Booking & Membership Information
Session bookings
Membership details
Attendance records
Profile and activity within Glofox
2.3 Payment Information
Payments are processed securely by our third-party booking and payment provider, Glofox, using Stripe as the payment processor.
Card details are handled and stored securely by Stripe and/or Glofox in accordance with their security and data protection standards.
HICE HQ does not directly store or have access to your full card details.
Where you choose to save a payment method for future bookings, this information is stored securely by our payment providers and can be managed via your Glofox account.
2.4 Health & Safety Information
Any health or medical information you provide relevant to safe participation
Incident or accident reports if required
This may include special category data, which we only collect when necessary.
2.5 Communications
Emails
Contact form submissions
Marketing preferences
2.6 Website Data
Basic technical information sent by your browser.
(No analytics or tracking cookies are currently in use.)
3. How We Collect Information
Through Glofox when you book or manage your account
Through Stripe when you make payments
Via email or contact form
In person at our premises (e.g., incident reporting)
4. How We Use Your Information
We use your data to:
Manage bookings, memberships and attendance
Process payments
Communicate with you regarding your sessions
Send service updates
Send marketing emails (if you have opted in)
Ensure health, safety and duty of care
Meet legal, financial and insurance obligations
We do not sell your data.
5. Legal Basis for Processing
We rely on the following lawful grounds:
Contract – providing the services you have booked
Legitimate Interests – operating and improving our services
Consent – for marketing communications
Legal Obligation – financial, safety and insurance compliance
Vital Interests – in the event of a health-related emergency
6. Data Sharing
We only share information with:
Glofox (booking/membership platform)
Stripe (payment processing)
Our website hosting provider
Our accountant (for financial compliance)
These partners only receive what is necessary and must protect your data.
We do not currently share data with marketing platforms.
7. Data Retention
Booking and payment records: up to 6 years
Health & safety records: up to 3 years (or longer if legally required)
Marketing preferences: until you unsubscribe
General enquiries: as long as needed to manage your request
8. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data (where applicable)
Restrict or object to processing
Request transfer of your data
Withdraw consent for marketing at any time
Contact: info@hicewellness.co.uk
9. How We Protect Your Data
We use appropriate technical and organisational measures, including:
Encrypted payment processing via Stripe
Secure Glofox accounts
Password protections and access controls
Minimal collection of sensitive data
Secure data storage and backups where necessary
10. Cookies
We are not currently using analytics or advertising cookies.
If this changes, this policy will be updated and a cookie banner will be added.
11. Contact
For questions or data requests:
info@hicewellness.co.uk